TERMS & CONDITIONS

Operated by YoMo Castellano LLC
Effective Date: January 1, 2025
Legal Contact: hairlossbonita@gmail.com

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern your access to and use of www.hairlossbonita.com (“Site”) and any coaching services, digital interactions, email communications, SMS messages, meetups, events, or future community platforms provided by YoMo Castellano LLC (“Company,” “I,” “we,” or “us”).

By using this Site, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree, discontinue use immediately.

These Terms apply to all visitors, clients, and anyone who interacts with the Site or services.

We reserve the right to update these Terms at any time.
Your continued use of the Site indicates acceptance of changes.

2. LEGAL ENTITY & CONTACT

This Site is owned and operated by:

YoMo Castellano LLC
Email: hairlossbonita@gmail.com

All legal notices must be directed to this email.

3. DEFINITIONS

For clarity and legal precision:

“Coaching”

Refers to non-clinical emotional support, identity exploration, self-confidence guidance, and mindset coaching regarding the experience of living with hair loss.

“Client”

Any person who purchases coaching, submits an email, or interacts with Hair Loss Bonita content.

“Content”

Includes all frameworks, stories, articles, scripts, worksheets, videos, language, emotional tools, designs, branding, and methods created by YoMo Castellano LLC.

“Events”

Includes in-person meetups, virtual meetups, livestreams, podcast-related sessions, or group gatherings.

“Services”

Refers to coaching, the Site, emails, SMS, and any future digital products.

“You”

The user, viewer, client, or participant engaging with the Site or any Hair Loss Bonita service.

4. ELIGIBILITY

You may use this Site only if you:

  • are at least 18 years old;

  • have the legal capacity to agree to these Terms;

  • are accessing the Site from a jurisdiction where these Terms are enforceable.

This Site is intended for U.S. users.

5. PURPOSE OF THIS SITE

Hair Loss Bonita exists to provide identity-focused emotional support, storytelling, coaching, and education for women living with all forms of hair loss, including but not limited to androgenic alopecia, alopecia areata, chemotherapy-related loss, traction alopecia, and stress-related thinning.

This Site does not replace therapy, medical care, mental health treatment, or professional advice.

6. NO MEDICAL, MENTAL HEALTH, OR PROFESSIONAL ADVICE

Hair Loss Bonita is not:

  • therapy

  • dermatology

  • trichology

  • psychiatry

  • medical advising

  • crisis intervention

Coaching does not diagnose or treat any condition.
If you need clinical or medical assistance, seek support from a licensed professional.

In emergency or crisis situations, call your local emergency number.

You acknowledge that coaching results vary and no outcome is guaranteed.

7. USER RESPONSIBILITIES

By using the Site, you agree to:

  • provide truthful information;

  • refrain from harmful, abusive, or harassing behavior;

  • avoid disrupting or attempting to breach Site security;

  • avoid copying or misusing content;

  • respect the privacy and stories of all event participants;

  • refrain from using the Site or Services for illegal, unethical, or harmful purposes.

Violations may result in permanent termination of access.

8. SERVICES PROVIDED

At this time, Hair Loss Bonita offers:

  • 30-minute Mini Hair Loss Coaching Session

  • 90-minute Kickstart Your Hair Loss Journey

  • 12-week coaching program

Future offerings may include:

  • courses

  • meetups

  • events

These Terms automatically apply to future offerings unless stated otherwise.

9. COACHING RELATIONSHIP

You understand and agree:

  • Coaching is a collaborative, support-based relationship.

  • You are responsible for your own choices, emotional responses, and results.

  • Coaching is not a guarantee of improved confidence, emotional wellness, or personal transformation.

  • The coach-client relationship is not a therapeutic, medical, legal, or fiduciary relationship.

You maintain full autonomy, responsibility, and self-determination.

10. EMAIL COMMUNICATIONS

When you provide your email, you consent to:

  • receiving newsletters

  • receiving updates

  • receiving emotional support content

  • receiving coaching-related content

  • hearing about future programs or offers

You may unsubscribe at any time.

11. SMS/TEXT MESSAGE TERMS

If you opt in to SMS:

  • message/data rates may apply;

  • messages may be automated;

  • reply STOP to unsubscribe;

  • reply HELP for support.

We are not liable for delayed, blocked, or undelivered messages.

12. NO RECORDING, NO SCREENSHOTS

To protect emotional safety and privacy:

You may not record, screenshot, screen-record, transcribe, or distribute any coaching session, event, or meetup without written permission.

This includes:

  • 1:1 coaching

  • virtual events

  • in-person meetups

  • podcast-related interactions

  • group sessions

YoMo Castellano LLC will not record you without written consent.

13. EVENT & MEETUP BEHAVIOR

Participation in any event constitutes agreement to:

  • confidentiality of stories shared

  • respectful, non-harmful engagement

  • refraining from harassment or discrimination

  • no recording or sharing of private conversations

  • following safety instructions

We reserve the right to refuse or remove participation from anyone whose behavior compromises safety or respect.

14. AFFILIATE LINKS & SPONSORSHIP

This Site may include affiliate links for:

  • wigs

  • hair pieces

  • alternative hair brands

  • topical products

  • books

  • tools and accessories

If you purchase through an affiliate link, YoMo Castellano LLC may earn a commission at no cost to you.

Affiliates do not influence the coaching content or recommendations.

15. PAYMENT TERMS

By purchasing coaching or related services, you agree to:

  • pay the price listed at checkout;

  • provide accurate billing information;

  • not initiate chargebacks without contacting us first;

  • pay all amounts due promptly.

Payment plans (if offered) must be completed as agreed.

16. INTELLECTUAL PROPERTY

All content including but not limited to:

  • frameworks

  • scripts

  • worksheets

  • videos

  • images

  • branding

  • emotional tools

  • text, blog posts, and guides

  • coaching methods

  • downloadable materials

  • emails

  • future courses or membership content

is the intellectual property of YoMo Castellano LLC.

You may not:

  • copy

  • reproduce

  • modify

  • adapt

  • publish

  • sell

  • distribute

  • translate

  • create derivative works

  • impersonate

  • use content to build your own products

  • store content in a database

  • train AI models on any content

without written permission. Any unauthorized use may result in legal action and damages.

17. USER CONTENT & TESTIMONIALS

If you voluntarily submit:

  • comments

  • feedback

  • testimonials

  • suggestions

  • ideas

  • reviews

You grant YoMo Castellano LLC a non-exclusive, royalty-free license to use them for:

  • marketing

  • branding

  • improvement of services

  • testimonials

  • commercial use

Personal details will only be used with consent.

18. THIRD-PARTY LINKS

YoMo Castellano LLC is not responsible for:

  • the accuracy

  • content

  • availability

  • practices

  • policies

  • products

  • data collection

of any third-party site linked on the Site.

Use third-party links at your own risk.

19. NO WARRANTIES

To the fullest extent permitted by law, the Site and coaching are provided “as is” and “as available.”

We do not warrant:

  • uninterrupted access

  • error-free content

  • accurate or complete information

  • specific coaching outcomes

  • Site availability

  • compatibility with your device

  • security of third-party platforms

You assume all risk.

20. LIMITATION OF LIABILITY

YoMo Castellano LLC is not liable for:

  • emotional reactions

  • decisions made after coaching

  • perceived or unmet expectations

  • any damages, losses, or injuries

  • financial impacts

  • conflicts in personal relationships

  • website errors or downtime

  • third-party product issues

  • misuse of information

  • user behavior at events

To the fullest extent allowed by law, our total liability in any claim is limited to the amount paid by you for Services.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless YoMo Castellano LLC from any claims, damages, liabilities, losses, or expenses arising from:

  • your actions

  • your misuse of the Site

  • your violation of these Terms

  • your participation in coaching or events

  • your behavior in community settings

22. ACCESS RESTRICTION

We reserve the right to restrict or terminate access to any part of the Site or Services for:

  • harmful behavior

  • violations

  • unauthorized use

  • misuse of content

  • safety concerns

23. WEBSITE AVAILABILITY & TECHNICAL ISSUES

We do not guarantee:

  • that the Site will function without interruption;

  • that errors will be corrected;

  • that servers will remain free of viruses;

  • that the Site is compatible with all devices.

We may update, suspend, or modify the Site at any time.

24. ADA ACCESSIBILITY STATEMENT

Hair Loss Bonita is committed to accessibility. If you experience difficulty accessing content, contact hairlossbonita@gmail.com and we will make reasonable efforts to assist.

25. GOVERNING LAW

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.

26. DISPUTE RESOLUTION (BINDING ARBITRATION)

If a dispute arises, the parties agree to:

  1. Attempt informal resolution first

  2. If unresolved, use binding arbitration in Wisconsin

  3. Arbitration will be administered by the American Arbitration Association

  4. No class actions or jury trials are permitted

Your only remedy is the amount you paid for Services.

27. ELECTRONIC SIGNATURE

Use of the Site constitutes your electronic signature and agreement to these Terms.

28. SEVERABILITY

If any provision is found invalid, the remainder still applies.

29. NO WAIVER

Failure to enforce a right does not waive the ability to enforce it later.

30. ASSIGNMENT

You may not assign your rights.
YoMo Castellano LLC may assign these Terms at any time.

31. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and YoMo Castellano LLC regarding your use of the Site and Services.

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